Privacy & Cookie Policy

  1. Privacy Policy - Freeserve.com.au

    Last updated: December 1st, 2016

    This Privacy Policy describes how FreeServe.com.au treats your personal data.

  2. Who is Freeserve.com.au?

    FreeServe.com.au is a website operated by All Groove Pty Ltd. All Groove Pty Ltd. is a wholly owned subsidiary of All Groove Limited. All Groove Pty Ltd. deals with so-called opt-in marketing.

    For the purposes of the Data Protection Act 1998 (the "Act"), the data processor is Lolagrove Limited.

  3. What personal data do we collect?

    1. Information provided by you through the Website

      When you participate in activities on the Website, you are asked to provide information about yourself. This includes your name, address, date of birth, gender, e-mail address and telephone number. We may also ask further questions regarding your marital status, education, your interests, preferences and the receipt of products or information.

    2. Information provided by you via surveys

      All Groove or a client of All Groove can contact you through telephone, email or Internet for a survey. When you participate in such a survey, All Groove or the client which sends the survey shall process the personal data you provided in the survey. In such surveys you are asked to provide personal data such as your name, email address, address, postal code, telephone numbers, date of birth, gender, salary, education, and marital status, occupation, hobbies, interests, and (online) surfing habits.

    3. Information provided by you to third parties

      All Groove can obtain information about you through third parties or 'list rental'. All Groove acquires for example the following personal data through third parties: name, email address, address, postal code, telephone numbers, date of birth, gender, salary, education and marital status, occupation, the industry sector in which you work in addition to information about your hobbies, interests and online habits. All Groove ensures that you have agreed that your data can be transferred to third parties such All Groove. If you do not want your data to be further processed by All Groove, you can send an e-mail to postmaster@welcome.freeserve.com.au

    4. Information collected through cookies and third party pixels

      Besides the data which is collected by All Groove via FreeServe.com.au, via surveys and via third parties, All Groove uses cookies and other technology such as so-called third-party pixels to collect data about you.

    5. A cookie is a small text file placed on your hard disk by the server of the Website. This allows the server to save your preferences and other data including passwords. Furthermore, All Groove uses cookies to track the visits to the Website and to track and aggregate statistical data regarding site visits to gather information, for example for reporting purposes for its internal organization or for third parties. You can decide whether to accept or refuse cookies. Most web browsers automatically accept cookies, but you can adjust your browser settings to refuse cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Website.

      All Groove uses the following cookies:

      1. Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of other services.

      2. Analytical/performance cookies. They allow All Groove to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps All Groove to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.

      3. Functionality cookies. These are used to recognise you when you return to the Website. This enables All Groove to personalize content for you and remember your preferences (for example, your choice of language or region).

      4. Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. All Groove will use this information to make the Website and the advertising displayed on it more relevant to your interests. All Groove may also share this information with third parties for this purpose.

      Other information

      If you contact All Groove, All Groove can keep a record of that correspondence. All Groove can also collect details of your visit to the Website, including but not limited to traffic data, location data, weblogs and other communication data including information about your computer, your IP address, operating system and browser type.

  4. For what purposes do we use your personal data?

  5. All Groove uses the data you provide or which is otherwise obtained for the following purposes:

    1. Awarding prizes and communication with winners about their prizes, including carrying out promotional activities regarding winners and their prizes;

    2. Making offers on behalf of All Groove or on behalf of its clients and partners. Click on the following link for an overview of clients and partners with whom All Groove works: http://freeserve.com.au/sponsors.php All Groove can contact you on behalf of All Groove or on behalf of clients and partners via e-mail, telephone or regular mail.

    3. Providing your data to clients and partners so that they can approach you with targeted surveys, offers and information. Clients and partners of All Groove who received your information can contact you via e-mail, telephone and regular mail;

    4. Creating interest profiles for marketing purposes. All Groove composes an interest profile based on your personal data. For this purpose a combination is made of data you have provided through surveys and any information obtained from third parties or data from public sources.

  6. Who does All Groove provide with your data?

    1. Once you have given permission for the provision of your data to clients and partners of All Groove, All Groove sends your personal data to the concerned clients and partners. Click on the following link for an overview of clients and partners with whom All Groove works. These partners may be based in any of the following countries:
      • Australia
      • Canada
      • Denmark
      • France
      • Germany
      • Israel
      • Malta
      • Netherlands
      • Spain
      • Switzerland
      • United States of America
      • United Kingdom

    2. All Groove may hire other companies to manage its website or to provide you with products and services.These service providers (such as website and database hosting companies, directory providers, analytics companies, distribution companies, fulfillment companies and other similar service providers) may therefore have access to your information, but only to the extent necessary for the services provided to All Groove.

    3. Also, All Groove can give third parties access to your personal data where it is legally entitled to do so or where it is obliged to do so in order to comply with the law, (such as in response to a Court order) or for conducting legal proceedings.

    4. Furthermore, All Groove can use or disclose your personal data if we believe that it is necessary to share that information in order to investigate, to prevent, or to be able to take action regarding illegal activities, suspected fraud, and situations involving potential threats to the physical safety of individuals.

    5. Finally, All Groove can transfer your personal data in the event of an acquisition, merger, sale or other change in its operational status and All Groove can disclose your personal data to any member of its group, which means its subsidiaries, its ultimate holding company and such holding company"s subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

  7. How do we deal with personal data of minors?

    All Groove does not knowingly collect data from persons under the age of eighteen. As soon as it becomes known to All Groove that personal data of a person under the age of eighteen are included in its database, it will remove this data.

  8. How do we protect your data?

  9. When you provide personal data via the website, or when third parties provide personal data to All Groove, All Groove takes all reasonable measures to protect the data. Website data is stored in an ISO 27001 certified environment to protect it against loss, abuse or accidental changes. All Groove will comply with any relevant data protection rules and regulations as and when the come into force.

  10. What is the relationship between All Groove and third party websites?

  11. The website of All Groove and e-mail messages sent by All Groove contain links to other websites. All Groove accepts no responsibility for the content of these websites.

  12. How can I unsubscribe from All Groove and its partners and clients?

    1. Unsubscribe from All Groove
      You have the right to ask All Groove not to process your personal data. If you no longer wish to be contacted by e-mail by All Groove, please fill out the unsubscribe form here. Also for e-mails sent by All Groove on behalf of its partners, you can unsubscribe through by filling out the unsubscribe form here.

    2. Unsubscribe from clients and partners of All Groove
      Once you have agreed to provide your data to clients and partners of All Groove, these third parties can approach you with offers and information. To Opt out of receiving offers and information from these third parties, you should submit a direct request to the concerned third party.

  13. How can I access my information?

    The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet All Groove's costs in providing you with details of the information All Groove holds about you.

  14. Changes to All Groove's Privacy Policy

  15. Any changes All Groove makes to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

  16. How Can I Get Contact?

    If you want to change your personal data or have other questions about how All Groove processes your personal data, please contact us at postmaster@welcome.freeserve.com.au